Online shopping has become the norm for a lot of people these days. And why not? It’s fast, convenient, hassle-free, and in many cases much cheaper. But misunderstandings between sellers (i.e., merchants) and buyers can be inevitable. Some of the most common causes of online shopping disputes include delayed delivery, damaged goods, cancellation of orders, and poor quality of goods received.

If these disputes remain unresolved, the issues could get worst and cost both the consumers and the retailers a lot of money in the long run. It all gets better now, thanks to the new innovative dispute resolution service that aims to make everyone’s online shopping experience more pleasant.

Introducing Purchase Guard. This all-new service is designed to help resolve disputes online between customers and merchants. The company behind this platform aims to make online shopping safer, smoother, and more enjoyable for both online shoppers and merchants.

Why Purchase Guard is a breath of fresh air

One of the traditional ways unsatisfied customers deal with a shopping complaint is to contact the merchant directly through email or by phone to raise their concerns. This has been the most common and so-called accepted way of dealing with disputes, but it doesn’t always end well or resolve things. Often, the sellers and consumers don’t see eye to eye, making things worse than when they started.

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Contacting one’s credit card issuer or bank is another popular way of resolving a shopping dispute, but if not done properly and cautiously, one can end up on the wrong side of the law. Misrepresentation of claims, also known as “chargeback fraud,” is one of the biggest problems online merchants have. But if the shopper issues a wrong chargeback, he or she can lose their banking or credit card services. What’s worse, is that it can have a severe negative effect on their credit score, making it difficult to get a loan or a new credit card.

Thankfully, Purchase Guard is here to save the day.

This hot-new dispute resolution service aims to provide a safer, less risky shopping experience online. Although it is still in its initial stages, with the first merchants in their late testing periods, a full-scale rollout is expected to happen before 2019 ends, bringing remarkable changes to the online shopping arena.

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How Purchase Guard works

For many years now, dealing with online shopping complaints has become a daunting task. In many cases, it can take just too much time for the merchant to resolve an issue (if any). Other times, problems are either dealt with poorly or are never dealt with at all., the owner of this unique dispute resolution service, is committed to resolving disputes online in a timely and professional manner to ensure that online shopping goes smoothly and hassle-free from hereon.

Step 1:

First, you need to register for a Purchase Guard account (free). You will be asked personal details, like name, address, etc.

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Step 2:

Once registered, the user will be asked to select the kind of purchase made and to describe his/her shopping experience or complaint.

Step 3:

Representatives from Purchase Guard will work with you closely, negotiating with the seller in question to find the best possible solution for both sides.

Step 4:

If you’re happy with the solution (as a buyer), and the same goes with the seller, the dispute will be closed. You will then have peace of mind knowing that you shouldn’t have any problem raising any shopping concern moving forward.

Working with a third-party service, like Purchase Guard, takes the burden off of your shoulders. By having professionals deal with your complaints, you won’t have to worry when buying goods online.